Privacy Policy

1. Information We Collect

We may collect information in the following situations:

• Purchase information: Your name, email address, order number, license information, product purchased, purchase date, refund status, and related transaction details provided by our Merchant of Record or payment provider.
• Support information: Information you send when you contact us for help, such as your name, email address, product version, operating system, screenshots, error messages, and any details you choose to include.
• Communication information: Your email address and preferences when you subscribe to product updates, launch notifications, newsletters, or other communications.
• Website information: Basic technical information such as IP address, browser type, device type, referring page, pages visited, approximate location, and cookie or consent preferences.

2. Debt Blaster Software Data

Debt Blaster is designed as desktop software. The debt accounts, balances, interest rates, payments, payoff plans, reports, and other financial details you enter into the software are normally stored on your own computer.

3. How We Use Information

We use information to:

• Process orders, confirm purchases, issue license keys, provide downloads, and manage refunds.
• Respond to support requests, troubleshoot problems, and improve customer service.
• Send product updates, launch notices, upgrade offers, security notices, or administrative messages.
• Improve the website, software, documentation, marketing, and customer experience.
• Protect our website, software, customers, vendors, and business from fraud, misuse, security threats, or unlawful activity.
• Comply with legal, tax, accounting, and recordkeeping obligations.

4. Merchant of Record and Payments

We may use a third-party Merchant of Record, payment processor, app store, or other commerce provider to process purchases. These providers may collect and process payment information, billing information, tax information, fraud-prevention data, and other details needed to complete a transaction.

ZilchWorks does not directly handle or store your full credit card number. Payment information is handled by the applicable third-party provider according to that provider's terms and privacy policy.

5. Cookies, Analytics, and Website Technologies

Our website may use cookies, consent tools, analytics tools, advertising tools, security tools, embedded content, or similar technologies. These tools help us understand how visitors use the site, measure website performance, respect cookie choices, improve pages, and protect the site from abuse.

Where required, we ask for consent before enabling certain optional cookies or tracking technologies. You can adjust your browser settings or use our cookie consent controls where available.

6. Email Communications

We may send you transactional emails related to purchases, downloads, license keys, support, refunds, or important product notices. If you choose to receive marketing or update emails, you may opt out by using the unsubscribe link in those emails or by contacting us.

7. Information Sharing

We do not sell your personal information. We may share information only as needed for the following purposes:

• Commerce and payment providers: To process purchases, taxes, refunds, fraud checks, chargebacks, and order records.
• Service providers: To support website hosting, email delivery, analytics, security, customer support, backups, or other business operations.
• Legal reasons: To comply with legal obligations, enforce our terms, respond to lawful requests, protect our rights, or protect customers and third parties.
• Business transfers: If ZilchWorks is involved in a merger, sale, transfer, or similar transaction, relevant information may be transferred as part of that transaction.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We keep information only as long as reasonably needed for the purposes described in this Privacy Policy, including customer support, order records, license records, legal compliance, accounting, fraud prevention, and business administration.

Support files, screenshots, logs, or other materials you voluntarily send may be retained while we work on your request and for a reasonable period afterward in case follow-up is needed.

10. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. You may also have the right to object to certain processing or withdraw consent where consent is the basis for processing.

• You may unsubscribe from marketing emails using the unsubscribe link in the email.
• You may contact us to ask about the information we maintain about you.
• You may request correction or deletion of information, subject to legal, tax, accounting, license, security, and legitimate business recordkeeping needs.

11. Children's Privacy

Debt Blaster is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the last updated date at the top of this page. Your continued use of the website, software, or related services after an update means the updated policy applies going forward.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, please contact us: